SoftBums warranties every item we sell against material or
workmanship defects for 365 days from the date of purchase. This covers product stitching, seams,
elastics, and any of the products components including snaps, hook & loop
closures, toggles and fabric.
This warranty does not cover leaking, odor issues, fading, staining, repelling,
pilling, fuzzy loop closures or other normal wear and tear, and is applicable
only to the original purchaser of the products.
Proof of purchase is required.
You are solely responsible for understanding how to care for the items you
purchase. We are not responsible for
damage to an item caused by improper care, abuse, misuse, normal fading or
normal wear and tear of the product materials.
This warranty is void when washing instructions have not been followed; bleach,
fabric softeners, vinegar, oxy-clean, or any other caustic substances and
laundry additives have been used; and when the diapers have been subject to
water or drying temperatures above 140F.
While SoftBums are made to last, please remember that reusable diapers are a
garment and like any garment are worn down with every use, every wash cycle and
every dryer cycle. Like any garment,
they will eventually wear out with continual use, but its possible to make
them last much longer by following some simple tips:
Make sure you have enough shells so that you
dont have to wash every shell you have every time you do diaper laundry. The number 1 thing that will prolong the life
of your diapers is having enough so that each one doesnt get used every single
day. The more you have, the longer all
of them will last.
Never soak your shells (or if you do only soak
them in water), never use vinegar or bleach and dont use the sanitize cycle if
you have one. These things can severely
degrade every part of your diaper, from the elastic to the fabric itself. Gentle care will prolong their life,
sometimes by more than double.
Line dry your shells. If you do use the dryer, never turn it up
past medium heat unless youre doing the 15 minute sealing recommended when you
first get your shells. High heat in the
dryer is the main reason for degraded velcro, and will also harm your bamboo
Pods over time. For best results, take
the shells out halfway through the dryer cycle and let them air dry the rest of
the way. Because they contain no
absorbent material, air drying wont take long and it will prevent a lot of
wear and tear.
If line drying your shells outside, arrange them
with the inside facing outwards to minimize sun bleaching. This isnt harmful to the diaper but it can
fade your fabric!
Though this warranty does not cover leaking, we
at SoftBums are ready to help you to be successful with your diapers. If youre having problems with leaking please
contact us at firstname.lastname@example.org. We have many helpful tips, and can usually
pinpoint one or two simple things you can do to eliminate leaking.
Items returned to us under warranty will be repaired or
replaced at SoftBums option. Please contact
us at email@example.com to obtain an RMA
form, which must be filled out and sent back with your warranty items. Your name, return address and description of
problem must be clearly written and legible on this form. Remember, if we cant read your address we
cant send it back to you! All RMAs must
be accompanied by an RMA form and copy of original receipt from purchase. SoftBums will not accept items that arrive in
an unhygienic state, so please take care to make sure your items are clean
before sending. Once we receive your
item please allow up to 1 week to process your RMA and get your repaired or
replaced item back to you. Please make
sure youve included phone and/or email information
so we can contact you if we have questions about your return.
SoftBums accepts all returns purchased from www.SoftBums.com and that have been unused
and unwashed within a period of 180 days (6 months) from date of purchase. Only items purchased directly from SoftBums
will be accepted for return, and only when accompanied by an original receipt. Refund will be in the amount of original
purchase minus shipping. Refunds do not
include promotions, coupons or other discounts used for purchase; refunds will
equal the amount actually paid. Shipping
of returned items to SoftBums is solely the responsibility of the customer and
will not be reimbursed. Items that have
been washed or used will not be accepted for return.
If your diapers are no longer covered under warranty or
used, they can no longer be returned to SoftBums. However, SoftBums diapers have a great resale
value and there are many people looking for good used diapers. You can try reselling them on Craigslist or
other online forums such as our own Facebook page.