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Warranty & Returns
SoftBums warranties every item we sell against material or
workmanship defects for 365 days from the date of purchase. This covers product stitching, seams,
elastics, and any of the products components including snaps, hook & loop
closures, toggles and fabric.
Make sure you have enough shells so that you dont have to wash every shell you have every time you do diaper laundry. The number 1 thing that will prolong the life of your diapers is having enough so that each one doesnt get used every single day. The more you have, the longer all of them will last.
Never soak your shells (or if you do only soak them in water), never use vinegar or bleach and dont use the sanitize cycle if you have one. These things can severely degrade every part of your diaper, from the elastic to the fabric itself. Gentle care will prolong their life, sometimes by more than double.
Line dry your shells. If you do use the dryer, never turn it up past medium heat unless youre doing the 15 minute sealing recommended when you first get your shells. High heat in the dryer is the main reason for degraded velcro, and will also harm your bamboo Pods over time. For best results, take the shells out halfway through the dryer cycle and let them air dry the rest of the way. Because they contain no absorbent material, air drying wont take long and it will prevent a lot of wear and tear.
If line drying your shells outside, arrange them with the inside facing outwards to minimize sun bleaching. This isnt harmful to the diaper but it can fade your fabric!
Though this warranty does not cover leaking, we at SoftBums are ready to help you to be successful with your diapers. If youre having problems with leaking please contact us at firstname.lastname@example.org. We have many helpful tips, and can usually pinpoint one or two simple things you can do to eliminate leaking.
Items returned to us under warranty will be repaired or replaced at SoftBums option. Please contact us at email@example.com to obtain an RMA form, which must be filled out and sent back with your warranty items. Your name, return address and description of problem must be clearly written and legible on this form. Remember, if we cant read your address we cant send it back to you! All RMAs must be accompanied by an RMA form and copy of original receipt from purchase. SoftBums will not accept items that arrive in an unhygienic state, so please take care to make sure your items are clean before sending. Once we receive your item please allow up to 1 week to process your RMA and get your repaired or replaced item back to you. Please make sure youve included phone and/or email information so we can contact you if we have questions about your return.
SoftBums accepts all returns purchased from www.SoftBums.com and that have been unused and unwashed within a period of 180 days (6 months) from date of purchase. Only items purchased directly from SoftBums will be accepted for return, and only when accompanied by an original receipt. Refund will be in the amount of original purchase minus shipping. Refunds do not include promotions, coupons or other discounts used for purchase; refunds will equal the amount actually paid. Shipping of returned items to SoftBums is solely the responsibility of the customer and will not be reimbursed. Items that have been washed or used will not be accepted for return.
If your diapers are no longer covered under warranty or used, they can no longer be returned to SoftBums. However, SoftBums diapers have a great resale value and there are many people looking for good used diapers. You can try reselling them on Craigslist or other online forums such as our own Facebook page.